The following user terms apply to any interaction you have with Compete High. This includes, but is not limited to, accessing our website, purchasing courses, use of our online learning platform or online study materials. They affect your rights and liabilities under the law. It is assumed that if you interact with Compete High in any of the ways listed, you agree to these terms and conditions.
Our Terms and Conditions
1.1 These user terms (henceforth referred to as “terms”) constitute an agreement between Compete High (“we” or “us”) and the customer (“you”)
1.2 The user terms apply during any interaction between you and any website, platform or application used to access our services. It is assumed that, when you access our services as defined here, you agree to these terms and conditions.
1.3 We reserve the right to amend these terms at any point. The revised terms will be made available on our website. If you do not agree to the new terms, you reserve the right to terminate your agreement. However, if you continue using our services, it will be assumed you have accepted the amended terms.
1.4 Courses are provided through the Compete High online learning platform by professional instructors and other third parties. As such, these terms apply only to the provision of services by us, and not for the course content provided by these third parties.
1.5 We are not liable for the content of courses delivered through the Compete High platform. Responsibility for the relevancy and accuracy of course content lies solely with the instructor.
Registration
2.1 You must register for an account with Compete High to access courses and purchase services from us. Registration requires you to provide your full name and contact information.
2.2 Any personal data shared during registration will be subject to the data protection obligations set out in our privacy policy below, according to the Data Protection Act 1998.
2.3 Upon registration you will be required to create a password. We will not be held liable if you fail to keep your password confidential and/or otherwise disclose it to a third party. Should you believe a third party is accessing your account, you should contact us immediately and the appropriate action will be taken.
2.4 Failure to enter your correct email address when registering may result in you being unable to access your purchased courses. We will not be held responsible if you enter an incorrect email address, whether in error or otherwise. If you become aware that you entered an incorrect email address, for whatever reason, you should contact us immediately to amend the information.
2.5 When you register for an account with Compete High you will be asked if you consent to being emailed promotional offers on courses or other services in the future. You may also be asked if you consent to your information being passed onto third parties who may wish to contact you about relevant services and products. If you agree to being contacted in this way, you can opt out at any time by contacting us.
2.6 We reserve the right to suspend or otherwise close your account at any time if you are found to be in breach of these user terms. You will therefore be unable to purchase further courses through us or access any of our other services as a result.
Purchase
3.1 Upon purchase of any courses or services from Compete High we will take payment immediately. A purchase will not be confirmed until you have made a payment and received confirmation in the form of an email.
3.2 At the point of purchase you enter an agreement to abide by the terms laid out on this page. Your course will be subject to any relevant terms found herein.
3.3 The price of courses, certificates or services you purchase from us will be clearly stated on the website or application you make your purchase. If you are undercharged, due to error or any other reason, we are not liable to supply you the course at the stated price.
Course Content
4.1 We make efforts to ensure course materials are of high quality, but ultimately the responsibility for delivering the course lies with the respective instructor or organisations. Therefore we cannot be held liable if you find the course unsatisfactory or otherwise fails to meet your requirements or expectations.
4.2 Should you come across any technical issues which prevent your access to course materials, including but not limited to system outage for repairs, maintenance or upgrades of the online learning platform, we endeavour to resolve them as quickly as possible.
Accounting Termination
5.1 Should you be found to be in breach of these user terms in any way, we reserve the right to suspend your account.
5.2 We reserve the right to refuse any further interaction with you after suspending your account, including access to further services or courses. Attempting to circumvent this right by creating a new account may result in us terminating the new account and any other interactions with you.
User-Generated Content
6.1 These terms apply to any situation wherein a user may share content through our platform, including course instructors.
6.2 We reserve the right to remove any content from our platform without warning, without giving a reason. Any content which does not adhere to our standards or these terms may be removed at any time.
6.3 When sharing content through our platform you assert that you are the original author of the content, and that you own all the intellectual property rights of that content. This does not apply to any third party videos or links included in your course materials, or content that consists solely of information.
6.4 Course content provided by you for our platform is your own responsibility. We will not be held liable for any content shared by you which is considered to be defaming, in breach of intellectual property rights, fraud or privacy laws, or any other similar claims.
6.5 You agree that you will not provide content which actively promotes illegal activities or disseminates illegal information, promotes bigotry or hate speech of any kind against any group or individual, contains violent or sexually explicit material, promotes libellous or violent conduct, or infringes on personal privacy or intellectual property rights.
Our Liabilities
7.1 Compete High will not be held liable for any potential losses (including but not limited to business, financial, personal or economic) due to accessing courses or other services through our platform.
7.2 Any liability in relevant cases, as explained in these user terms, is limited to the total you have paid for courses or services purchased through us.
7.3 Liability claims cannot be brought against us any later than 12 months after the initial purchase of a course or service.
7.4 Nothing in this agreement limits or excludes our liability for death or personal injury.
International Use
8.1 There is no guarantee that information offered within our services or courses are appropriate or applicable in locations outside of the United Kingdom. The responsibility for accessing information in other countries lies entirely with you.
General
9.1 These user terms are governed in accordance with laws of England and Wales. Accepting these terms means you submit to the non-exclusive jurisdiction of the English and Welsh courts.
9.2 Compete High cannot be held responsible for any breach of these terms caused by circumstances beyond our control.
9.3 We reserve the right to make any changes to the content or format of our courses, services, platform or site at any time, with no former notice. This does not affect your rights or the agreement made at the time of purchase.
Cancellation and Refund
10.1 Where services are available via online access you will be entitled to cancel the access within 14 days of your purchase, however if you choose to start the Course within this period then you will lose your right to cancel.
On cancellation you will receive a full refund.
10.2 Purchases made from REED.co.uk
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.