Customer Service Online Training
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Customer Service Online Training
Overview
We all know the rule of “The Customer Comes First”, but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.
Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction — which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners’ with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.
Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills:
- Effective communication & active listening
- Problem solving
- Attentiveness
- Anger Management
- Time Management
- Stress Management
- Conflict resolution
- Customer relationship management
- Customer experience enhancement
- Customer service evaluation
- Email writing & etiquettes
- Positive attitude & body language
So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.
Who is this course for?
If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process — no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course:
- Jobseekers in fields related to customer service/customer support/customer experience
- Amateurs or professionals with intermediate skills in the above-mentioned fields
- Business-owners/managers/team leaders
- Business students
- People looking to get certified in customer service
Career Path
This Customer Service course paves the way for a handful of career opportunities, with roles such as:
- Customer Service Representative/Executive/Officer
- Customer Service Advisor/Specialist
- Customer Service Manager
Also, the job roles related to customer support/customer experience will also be available to you.
While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are —
Entry level: £16,750 – £20,750
Mid-level: £26,400 – £36,800
Senior level: £35,00 – £50,500
Extra Included :
Accredited Certificate Available
Unlimited Access and Retakes
Free Enrollment Letter Included
CPD International Quality Accredited
Meets UK & EU legal requirements
Instant e-certificate and eligibility of ordering hardcopy
Developed by Industry Experts
Learn anytime from anywhere
Use any internet-connected device
24/7 Live Support
Discounts on bulk purchases
About Compete High
Certification
Upon successfully completing this course, you will immediately receive a digital certificate. Additionally, a PDF certificate can be purchased. All of our courses are fully accredited, equipping you with up-to-date skills and knowledge to enhance your competence and effectiveness in your field. While our certifications have no expiry dates, we recommend renewing checking the course materials often as we will continuously update the material to be more relevant.
FAQ
Anyone that is looking to develop their skills in the subjects of the course or improve their professional outcomes are welcome to take these courses.
Our courses are assured and accredited by several organisations including CPD IQ, IOAS, CPD Group, and more. All of our courses are CPD accredited.
You are eligible for a course certificate upon completion. In some cases, you will need to purchase the certificate. In the purchase details, you will need to include the course details. Or you could also go to this link and submit your details after purchase.
There are all kinds of contents you can find on our site. This includes PDF files, videos, and extra materials. Also, most courses come with assessments that you will need to complete.
All you have to do is buy the course. This means that you have to add the course to cart and then complete the steps to purchase. Once you have completed the purchase, you can find it in your user dashboard.
Course Contents
Course Content
Module 1 – Basics of Customer Service
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Basics of Customer Service
00:00
Module 2 – Why Customer Service Matters
Module 3 – What’s Different about Good Service
Module 4 – First Steps and Body Language
Module 5 – Effective Communication Strategies
Module 6 – Phone Tone and Etiquette
Module 7 – Relationship Building
Module 8 – Turning Complaints into Opportunities
Module 9 – E-Mail Etiquette
Module 10 – Customer Relationship Management (CRM)
Module 11 – Empowering Great Customer Service
Module 12 – Evaluating and Measuring Customer Service
Student Ratings & Reviews
Excellent
4.78 Average 173 Reviews
The courses are informative, easy to follow, and offer a wide range of topics to choose from.
The staff are incredibly friendly and responsive. I'm looking forward to returning for another course!
Thank you! I truly enjoyed my learning experience and found it to be both enriching and rewarding.
An incredibly straightforward course to follow, offering great insight into the subject. Many thanks.
All the courses are easily accessible, straightforward to understand, and highly informative.
