Customer Service Online Training
![](https://competehigh.com/tuliadeo/2021/11/Customer-Service.jpeg)
- Lifetime Access
- Duration: 12 hours
- Last Update: February 15, 2024
Looking to purchase at bulk for your team?
Please contact us with your team size and desired course titles at business@competehigh.co.uk
Overview
We all know the rule of “The Customer Comes First”, but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.
Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction — which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners’ with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.
Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills:
- Effective communication & active listening
- Problem solving
- Attentiveness
- Anger Management
- Time Management
- Stress Management
- Conflict resolution
- Customer relationship management
- Customer experience enhancement
- Customer service evaluation
- Email writing & etiquettes
- Positive attitude & body language
So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.
Who is this course for?
If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process — no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course:
- Jobseekers in fields related to customer service/customer support/customer experience
- Amateurs or professionals with intermediate skills in the above-mentioned fields
- Business-owners/managers/team leaders
- Business students
- People looking to get certified in customer service
Career Path
This Customer Service course paves the way for a handful of career opportunities, with roles such as:
- Customer Service Representative/Executive/Officer
- Customer Service Advisor/Specialist
- Customer Service Manager
Also, the job roles related to customer support/customer experience will also be available to you.
While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are —
Entry level: £16,750 – £20,750
Mid-level: £26,400 – £36,800
Senior level: £35,00 – £50,500
- CPD International Quality Accredited
- Meets UK & EU legal requirements
- Instant e-certificate and eligibility of ordering hardcopy
- Developed by Industry Experts
- Learn anytime from anywhere
- Use any internet-connected device
- 24/7 Live Support
- Discounts on bulk purchases
Course Curriculum
Module 1 – Basics of Customer Service
Basics of Customer Service
00:00
Module 2 – Why Customer Service Matters
Why Customer Service Matters
00:00
Module 3 – What’s Different about Good Service
What’s Different about Good Service
00:00
Module 4 – First Steps and Body Language
First Steps and Body Language
00:00
Module 5 – Effective Communication Strategies
Effective Communication Strategies
00:00
Module 6 – Phone Tone and Etiquette
Phone Tone and Etiquette
00:00
Module 7 – Relationship Building
Relationship Building
00:00
Module 8 – Turning Complaints into Opportunities
Turning Complaints into Opportunities
00:00
Module 9 – E-Mail Etiquette
E-Mail Etiquette
00:00
Module 10 – Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
00:00
Module 11 – Empowering Great Customer Service
Empowering Great Customer Service
00:00
Module 12 – Evaluating and Measuring Customer Service
Evaluating and Measuring Customer Service
00:00
Student Ratings & Reviews
![](https://competehigh.com/tuliadeo/2021/11/Customer-Service.jpeg)
- Lifetime Access
- Duration: 12 hours
- Last Update: February 15, 2024
Looking to purchase at bulk for your team?
Please contact us with your team size and desired course titles at business@competehigh.co.uk
The Course is Accredited
![](https://competehigh.com/tuliadeo/2024/05/CPD-IQ-Accredited-Activity-Logo-1.jpg)
![](https://competehigh.com/tuliadeo/2024/05/Money-Back.jpg)