Overview

We all know the rule of “The Customer Comes First”, but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.

Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction — which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners’ with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement. 

Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills:

1. Effective communication & active listening
2. Problem solving
3. Attentiveness
4. Anger Management
5. Time Management
6. Stress Management
7. Conflict resolution
8. Customer relationship management
9. Customer experience enhancement
10. Customer service evaluation
11. Email writing & etiquettes
12. Positive attitude & body language

So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.

Who is this course for?

If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process — no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course:

1. Jobseekers in fields related to customer service/customer support/customer experience
2. Amateurs or professionals with intermediate skills in the above-mentioned fields
3. Business-owners/managers/team leaders
4. Business students
5. People looking to get certified in customer service

Career Path

This Customer Service course paves the way for a handful of career opportunities, with roles such as:

• Customer Service Representative/Executive/Officer

• Customer Service Advisor/Specialist

• Customer Service Manager

Also, the job roles related to customer support/customer experience will also be available to you.

While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are —

Entry level: £16,750 – £20,750

Mid-level: £26,400 – £36,800

Senior level: £35,00 – £50,500